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ctk33 collects and uses your information only for the purposes described in this policy. What we gather, how we store it, and the choices available to you are all set out here — clearly, without legal padding. Access to our platform depends on your local law and eligible regions.
When you create an account with us, we collect the details you submit — your name, contact information and the payment method you use to fund your wallet. For Bangladesh-based account holders, this includes transaction references tied to Nagad, Rocket or Bank Transfer. We do not sell your personal data to third parties, and we do not share it beyond what is strictly required to process your account activity or comply with applicable legal requests. Data you provide at registration is stored on secured servers. We retain it for as long as your account remains active or as required by the legal framework that applies to your region. When a transaction is made through Nagad, Rocket or Bank Transfer, the payment provider processes that step under its own terms — we receive only the confirmation reference, not your full payment credentials. Cookies and device identifiers are used on our site to maintain your session, remember your language preference and support account security checks. You can adjust browser cookie settings at any time; doing so may affect how certain account features behave. This policy applies to all account holders regardless of the device or browser they use to access ctk33.
This policy governs how we handle data across four distinct areas of your relationship with ctk33. Understanding what falls inside and outside its scope helps you know where to direct questions and what protections apply to each part of your account activity.
Covers data collected when you register, log in, update your profile or change account settings. This includes your email address, contact details and any verification steps completed through the account portal.
Applies to payment references linked to your wallet activity via Nagad, Rocket or Bank Transfer. We record the reference and amount; full payment credentials are held by the payment provider, not by us.
Covers session data, device type and page navigation patterns collected while you browse the lobby or game pages. This data is used for session continuity and security checks, not for marketing profiling.
Falls outside this policy. Game studios, payment providers and any external services you interact with operate under their own privacy terms. We are not responsible for data practices that happen beyond our platform boundary.
Your account data does not have to sit passively on our servers. There are concrete steps you can take at any point. You can request a copy of the personal information we hold against your account by contacting our support team through the published route. If any detail is wrong — a misspelled name, an outdated contact number, an incorrect wallet reference — you can ask us to correct it. We will process correction requests within the timeframe permitted by applicable local law and the regional framework that governs your account. If you want to close your account entirely, that option is available through support. Closing your account triggers a review of what data we are obliged to retain for legal reasons and what can be deleted. We will confirm the outcome of that review in writing. For any question about how your data is used that this policy does not answer, you can raise it directly with our support team — the contact paths are listed in the support section below.
Contact support to request a summary of the personal data we hold for your account. We will respond within the period required under the applicable local legal framework.
If your registered name, contact details or wallet reference is wrong, submit a correction request through the support channel. Changes take effect after verification is complete.
Any question about how we store, use or share your data can be sent to support. We treat these as formal policy queries and respond in writing so there is a clear record.
You can ask us to close your account at any time. We will confirm what data is deleted and what is retained for legal compliance, and we will notify you of the outcome.
If you have a question, correction request or data review query, the routes below are how you reach us. Use the channel that suits your situation. We do not publish support hours or response time commitments we cannot verify here — check the contact page for any current availability details.
Open the chat widget from any page while logged into your account. Use this for quick questions about what data we hold or to start a correction request.
Send a written data request or policy question to the support email address listed on our contact page. Written requests create a clear record for both sides.
The Help Centre linked from your account dashboard covers common policy questions and guides you through submitting a formal data request if that is what you need.
Our data practices are shaped around four areas: what we collect, how long we keep it, who can see it and how you request changes. Each area has a clear answer, not a vague policy gesture. Eligibility to hold an account and the legal framework that governs your data depend on your local law and the eligible regions we serve.
Account data is stored on secured servers. We keep it for as long as your account is active or as the applicable legal framework requires. Once a deletion request is processed, we confirm in writing what was removed and what was retained.
We use cookies to maintain your logged-in session, remember display preferences and run security checks on account access. You can manage cookie permissions in your browser settings; some account features depend on session cookies to work correctly.
When you transact via Nagad, Rocket or Bank Transfer, the payment provider handles your credentials directly. We receive only the transaction reference and confirmation status — your full payment details never pass through our servers.
Corrections to account data go through the support team. Submit the change in writing via email or live chat; we verify identity before any change is applied, and we confirm the update once it is done.
These are the questions we hear most often about how ctk33 handles account data. If your question is not covered here, the support routes in the section above are the right place to ask.
We collect the information you submit at registration — name, contact details and the payment method you link to your account wallet, such as Nagad, Rocket or Bank Transfer. We do not collect more than what the account process requires.
Yes. Contact our support team via live chat or email to request a data summary. We will compile the personal information held against your account and send it to you within the period required under the applicable regional legal framework.
Payment credentials stay with the payment provider. When you fund your wallet via Nagad, Rocket or Bank Transfer, that provider processes the step. We receive only the transaction reference and confirmation — your full payment account details are never stored on our servers.
We do not sell your data. We share information only where it is strictly required to process your account activity or to respond to a lawful request under the applicable regional framework. Game studios and payment providers operate under their own separate privacy terms.
Submit a correction request through live chat or the support email listed on our contact page. We verify your identity first, then apply the change and confirm it in writing. Corrections typically cover name, contact number and wallet reference details.
When you request account closure, we review what data we are legally required to retain and what can be deleted. We confirm the outcome in writing. Data kept for legal compliance is held securely and is not used for any ongoing marketing or profiling purpose.